Why Can't I Open the Console or Sign In?

First distinguish a page that will not open from a page that opens but rejects your login. These usually need different checks.

The Console Will Not Open

Use the address supplied by your company's administrator. The default on the backup server itself is http://localhost:2000, unless another port was selected during installation.

Localhost means the computer you are currently using. On your laptop, it does not point to a separate backup server. For remote access, use the server name or IP address and the configured port, or your company's approved HTTPS address.

  1. Check that you are connected to the required company network or VPN.
  2. Ask IT whether the backup server is powered on and the JitBackup service is running.
  3. Ask IT to verify the address, port, and firewall access. If it works on the server but not on your computer, this comparison helps narrow the problem.
  4. Report any certificate warning to IT and use the approved address.

Do not open the console to the public internet simply to make it reachable. Service names and server checks are in the Installation Guide.

The Page Opens but My Password Does Not Work

Use the email address and password created for your JitBackup console account. Your Google Workspace login and the JitBackup website account used for purchases are separate.

Check the account address, Caps Lock, and the current CAPTCHA if one appears after a failed login. If the page was left open for a long time, reload it and sign in again. The browser needs JavaScript and cookies enabled.

If your company has never created a console account for you, ask its JitBackup System Administrator for access or for help recovering the item.

I Forgot My Password

  1. On the console login page, click Forgot password?.
  2. Enter the email address registered for your console account and request a reset.
  3. Check your inbox, junk folder, and company mail quarantine.
  4. Open the reset link while connected to the network that can reach the backup server, and set your new password.

Reset links expire after two hours and become unusable after consumption. Restarting the JitBackup service also clears the pending reset information. Request a new link if the console reports an invalid key.

The link uses the console address from which the reset was requested. If the request was made through localhost on the server, opening the email on a different computer may lead to the wrong machine. Request it again using a reachable company-approved address.

Password reset delivery uses JitBackup's service, separately from scheduled report settings. If delivery fails, ask IT to check the displayed error and the server's connection. Another System Administrator can also update the account password through Settings > System settings > Accounts.

I Can Sign In but Settings or a Domain Is Missing

Check the domain selector and ask a System Administrator to review your assigned role and domains. A Domain Operator does not have administrator settings. Reinstalling the software will not grant the missing permission.

See Who can access backups? or Prepare a support request.